1. Appointments & Cancellations

• Appointments can be booked online, by phone, or in person. A confirmation may be required to secure your slot.
• Cancellation Policy: A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without penalty.
• No-Show/Late Cancellation Fee: Clients who miss their appointment or cancel with less than 24 hours’ notice will be charged 100% of the service fee.

2. Late Arrivals

• Arriving more than 15 minutes late may result in a shortened service or rescheduling, subject to availability. Late arrivals may still be charged the full service price.

3. Payments & Refunds

• Full payment is due at the time of service. We accept [list payment methods, e.g., cash, credit/debit cards, etc.].
• Gift Cards/Vouchers: Must be presented at the time of service and cannot be replaced if lost or stolen.
• Refunds: Services are non-refundable, but concerns may be addressed with management for potential resolution.

4. Health & Safety

• Clients must disclose any medical conditions, allergies, or sensitivities prior to treatment.
• The salon reserves the right to refuse service for safety or hygiene reasons.

5. Children & Guests

• For safety reasons, children under 12 must be supervised by an adult and cannot accompany clients during treatments unless approved.

6. Personal Belongings

• The salon is not responsible for lost, stolen, or damaged personal items.

7. Right to Refuse Service

• The salon reserves the right to terminate services for inappropriate behavior, intoxication, or violation of policies.

8. Privacy Policy

• Client information is kept confidential and will not be shared with third parties without consent.

By booking an appointment, you agree to these terms. Policies are subject to change; updates will be posted in the salon or online.

Thank you for supporting our small business!